If you have forgotten which insurance policies you hold, OIC Connect’s My Policy service can be a useful place to start. It can show records connected to the service, but you should still confirm important details against your policy documents or with the insurer that issued the policy.
What OIC Connect My Policy can show
The Center of InsurTech Thailand (CIT), an innovation unit under Thailand’s Office of Insurance Commission (OIC), describes My Policy as one of the services available through OIC Connect. The service is designed to help users review policy information linked from participating insurance businesses. The current CIT page lists My Policy among services that use ThaiD identity verification. Check the official OIC Connect service page for the latest steps and available services.
A record appearing in the service is a useful reference, not a substitute for the contract. Coverage, exclusions, premium status, beneficiaries, and claim requirements are defined by the policy and the insurer’s records.
How to check your policy records
- Open an official OIC Connect channel. Use the official CIT or OIC website to find the current LINE account or service link. Avoid links sent by unknown accounts.
- Verify your identity using the current instructions. CIT currently lists ThaiD verification for My Policy. Follow the steps shown inside the official service.
- Open My Policy. Review the insurance categories and records available to your verified account.
- Compare records with your documents. Check the insurer, policy type, policy number, insured person, and status against your policy schedule or a statement from the insurer.
- Keep a private record. Note where the policy documents are stored and who to contact. Do not post policy numbers or identity details publicly.
If a policy does not appear
An empty result does not, by itself, prove that you have no insurance. First confirm that you verified the identity of the correct insured person. Then contact the insurer through a phone number, website, or office listed on its official site. Ask it to check the policy record and explain what documents are needed. You can also use the contact details listed on the official OIC website if the issue remains unresolved.
Protect your identity and policy information
- Enter a one-time password only in a verification step that you started on an official channel. Never send an OTP to another person in chat or by phone.
- Do not share screenshots containing identity numbers, addresses, policy numbers, or health information unless the recipient and purpose are verified.
- Store policy documents securely and share only the details needed for a specific request.
What to do after finding a record
Use the listing to build a personal policy register. For each policy, record the insurer, type of cover, renewal or premium date, and the location of the contract. Read the policy wording before making a coverage decision. If the record and your documents disagree, ask the insurer to confirm the latest status in writing.
OIC Connect’s screens and verification steps can change. Follow the current official instructions rather than relying on an older walkthrough. The original video is retained below as a visual reference to the steps shown when it was recorded.