If you want to help your parents find their insurance policies, first distinguish between a living policyholder checking their own records and an heir making an inquiry after the insured person has died. OIC Connect lists different services for these situations. Being someone’s child does not by itself justify accessing that person’s account or private information.
If your parent is living: let the policyholder check
The Office of Insurance Commission’s Center of InsurTech (CIT) lists My Policy as a service for users. It is grouped with services that use ThaiD identity verification. The safer approach is for your parent to sign in and review the results. If they want help, they should give consent and remain in control of the login. Do not ask them to share a password or one-time passcode.
- Help your parent gather existing policy documents, emails, or messages from insurers for comparison.
- Have the policyholder open OIC Connect through an official channel and follow the identity-check steps shown at the time.
- Select My Policy and compare the results with existing documents or information from the insurer.
- Record the insurer, policy type, coverage dates, premium, and beneficiary in a private register. Keep policy numbers and personal identifiers secure.
If the insured person has died: check My Legacy
CIT lists My Legacy as a separate service for an heir to search for policies, with ThaiD identity verification. If you are making an inquiry as an heir, read the current instructions on the CIT OIC Connect page and follow the conditions displayed by the service. Do not use the deceased person’s account or send sensitive documents to someone whose identity you have not verified.
The service page identifies the service and verification method, but does not set out every document or eligibility condition for every case. Do not assume who qualifies or which documents are required. If the service does not show an option that fits your family’s situation, contact the OIC or insurer before sharing personal information.
If no policy appears
- Check that you are using the service for the right situation: My Policy for a user’s own policies and My Legacy for an heir’s search under the service rules.
- Compare the results with existing records and contact the insurer using its official phone number or website.
- Do not assume that no result means there is no policy or no right to make a claim. Ask the insurer or OIC to confirm.
- For insurance guidance, the OIC lists its public hotline as 1186. Check the OIC website for current contact details.
The OIC’s search for life insurance products currently offered by insurers is a product directory, not a personal policy record. It does not replace My Policy or My Legacy.
Keep personal information secure
When you find a policy, store a copy, the insurer’s name, payment due dates, and official contact details where the policyholder or an authorized person can access them. Avoid sending ID-card images, policy numbers, or one-time passcodes in group chats, and do not publish beneficiary details.
The linked video discusses general personal finance, not OIC policy searches. The steps above follow the OIC/CIT service information linked here.
Related reading
After locating a policy, read how to check policy details through OIC Connect and how to review a policy’s beneficiaries.
Official sources: CIT: OIC Connect services, including My Policy and My Legacy · CIT: OIC chatbot and hotline information · OIC: search life insurance products currently offered